Terms & Conditions

General Terms Of Service

HomeTick provides home services that can be booked through its website by submitting accurate details and selecting the desired service and time slot.
Once a booking is successfully placed, a confirmation will be sent with the scheduled date and time.
Customers may request to reschedule a booking, subject to availability.
Arrival times may vary by up to 30 minutes due to operational or external factors.
Our standard service hours are 8:00 AM to 6:00 PM. Services outside these hours may be available at additional cost, depending on availability.
Any complaint regarding damage, loss or service quality must be reported within 24 hours of service completion.

HomeTick offers standard home cleaning services unless otherwise specified at the time of booking.
Special services such as AC cleaning, deep upholstery, carpet shampooing, exterior windows or hard-to-reach areas must be explicitly requested and confirmed.
Service personnel are not permitted to perform tasks involving safety risks, such as climbing ladders.
Customers may provide their own cleaning supplies. If supplies are requested from HomeTick, additional charges may apply.
The client is responsible for ensuring property access at the scheduled time.

All bookings must be paid using approved online payment methods.
A booking is only confirmed once payment has been successfully completed.
Customers must request cancellation at least 24 hours before the scheduled service time.
Late cancellations may not qualify for a refund.
Approved refunds will be processed using the original payment method.

HomeTick is not responsible for delays or service interruptions caused by circumstances beyond its control.
The company is not liable for pre-existing damages or conditions within the property.
Customers are advised to secure valuable or fragile items before service begins.